Refund Policy

Returns
Our policy states ALL SALES ARE FINAL.

Exchanges 

NO EXCHANGES.

IF THE PACKAGE WAS DELIVERED BROKEN-
We only allow a 3-day window for a REPLACEMENT From the date the package was delivered. Although we are not responsible for the shipping provider's mishaps. We will consider replacing your item within 3 days of the order delivery.

HOW DOES THE CUSTOMER GET THE 3-DAY REPLACEMENT PROCESS STARTED?

The Customer needs to first email sophiliaco @ sophiliaceramics@gmail.com with all details or orders. The customer is in charge of the shipping fee and returning the broken piece. We will not replace your jewelry without receiving the broken jewelry back first. 


Sophilia Co. IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. WE WILL NOT REFUND OR REPLACE IF THIS IS THE MATTER. PLEASE CONTACT THE SHIPPING PROVIDER.